FAQs

We’ve put together a list of the most Frequently Asked Questions so you may find the answer you’re looking for here. If not, then please get in touch via our Contact Page and a member of the team will be happy to help.

Royal Norfolk Showground FAQs

Staffordshire Showground FAQs

Royal Highland Centre FAQs

Tickets

How much are tickets?

Please see the tickets page for all prices.

When will I receive my tickets?

Your tickets will be sent via e-ticket to your email address. For any ticketing or booking queries, please contact info@livepromotions.co.uk.

I have not received my ticket yet?

Please check that first of all, the email hasn’t ended up in your spam folder. You will need to make sure the email address – email@livepromotions.co.uk is not marked as spam on your email settings or in fact blocked altogether.

Can I buy tickets on the day?

Yes. Please see the tickets page for prices.

Are children free?

If the child is Under 15 at the time of the event they are free.

Are there any concessions?

Learn about our Carers Ticket Scheme.

If the event is rescheduled, what happens to my tickets?

Your tickets will be automatically transferred to the new date.

What are the Ticketing Terms and Conditions?

Please see all Ticket Holder Terms and Conditions at https://livepromotions.co.uk/contact-us/.

Can I have a refund or exchange on my tickets?

We regret that we cannot exchange, refund or transfer tickets unless the event in question has been rescheduled, in which case your tickets will be transferred to the new date. As per our terms and conditions, we don’t offer refunds on our event tickets. This is part of the purchase policy you agree to when purchasing tickets.

Facilities

Is there a cash machine on site?

Yes there is a cash machine located at the East Gate in the RBS Building.

Is there disabled access?

Please be aware that event fields and concert arenas are predominantly on undulating grass surfaces, and the wearing of appropriate clothing and footwear is strongly advised. Wheelchair users should be accompanied by a strong companion.

Is there any mobility hire available?

There won’t be any mobility hire available at this event.

Are there crèche facilities?

No.

What is the Medical/First Aid procedure?

Please advise an onsite steward marked in a high visibility vest or with the company uniform of any incidents. Alternatively visit the main gate/event control.

Is there food and drink available?

Yes.

Can I bring my own food and drink?

Yes.

Where is the nearest shop?

Edinburgh city centre is approximately 20 minutes drive. There is a service station located right out of the showground on the main adjacent bypass with local amenities with other service stations located nearby.

Travel & Car Parking

Where is the showground?

All shows held at the Royal Highland Centre are signposted from all major routes.
For your Sat Nav enter: EH28 8NB.
The Royal Highland Centre sits off Glasgow Road (A8) between Newbridge roundabout and the A8/Airport roundabout, one of the main routes into the city.
Access to the Royal Highland Centre is from A8/Airport roundabout on to the Eastfield Road. From there signposts are visible directing you to the venue along Fairview Road onto Ingliston Road.

For further information on how to get there, you can visit the Royal Highland Website here.

Is car parking free?

Parking is chargeable by the showground, £12 per car. Card payment preferred, charged by the venue not Live Promotions.

Is there parking for Blue Badge Holders?

It is mandatory that all showgrounds have a disabled car park, please show your Blue badge on arrival to the showground to gain access.

Others

What are the show opening hours?

10am – 4pm both days (last admission 2:30pm)

Are dogs allowed?

Yes, but they must be kept on a lead at all times.

Can I take pictures/video at the event?

Yes, however no drones may be used during the show.

If you have any pictures you’d like to share with us, reach out on our Facebook page.

I have an important question that isn’t answered here in the FAQ’s, so who can I contact?

If this is a general enquiry, please contact us on info@livepromotions.co.uk. If it is a venue specific question please contact the venue directly.

Will there be a contact point regarding lost property?

Enquiries can be made to: info@livepromotions.co.uk, please put ‘Lost Property’ in any email subject box and detail in the email the property lost, at which show and relevant contact details. If any property handed in matches the description provided you will be contacted accordingly.

Can I apply to be a trader?

Yes, you can learn more here.

Press

How do I get a press / photographers pass for the event?

Press/photographers passes can be applied for, please contact info@livepromotions.co.uk for further information.